Talk to a person who can actually help.
Client support by email and telephone during market hours, and a client portal for anything that touches your account or your money.
Send us a message
Use the form below for general enquiries. For anything that touches your account or your money, please use the client portal instead.
Thank you
Your message has been received. A member of the client support team will come back to you by email during market hours.
Client support
| Channel | Detail |
|---|---|
| info@zentrobrokerage.com | |
| Telephone | +1-758-572-5125 |
| Hours | Monday–Friday, 24/5 during market hours |
| Registered office | Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia |
Please use the client portal for anything account-specific
Deposits, withdrawals, document uploads and account changes are all handled inside the client portal. We will never ask you to send funds, card details or identity documents by email or chat, and we will never ask for your password. If you receive a message that appears to come from us and does either, it is not from us — please report it to the address above.
What to include
- Your account numberIt lets support answer a specific question rather than a general one.
- The instrument and the timeFor anything related to a trade, include the symbol and the timestamp with your timezone.
- A screenshot where relevantFor a platform issue, an image of what you are seeing saves a round trip.
- Never your passwordSupport does not need it and will not ask for it.
Complaints
If you want to raise a formal complaint rather than a query, our complaints procedure sets out how it is handled, who handles it and how long it takes. It costs nothing to use.
Already a client?
Sign in to the client portal for account-specific help, funding and documents.
Open Account Try a Demo Account